Privacy Statement and Terms & Conditions

Privacy Statement

Kiln takes the protection of your privacy very seriously.  We will only use your personal information to deliver the products and services you have requested from us, and to meet our legal responsibilities.

How do we collect information from you?

We may obtain information about you when you purchase our products in person and/or when you visit or purchase from our website. 

What type of information do we collect from you?

The personal information we collect from you will vary depending whether the interaction is in-person or on-line.  The personal information we collect might include your name, address, telephone number, email address, your credit card details, your IP address, what products or category of products you have purchased, which pages you may have visited on our website and when you accessed them.  If you visit our shop, we may also temporarily store CCTV images of you that are captured by the in-store security cameras.

How is your information used?

In general terms we only use the information we collect to provide, deliver and collect payment for the products you purchase.  We use IP address and website usage data to analyse and improve our website performance. Depending on which method of purchase you use (in-person or on-line) we may also use your information to:

·      deliver the products you have purchased on-line

·      verify your identity where this is required

·      understand your needs and how they may be met

·      maintain our records in accordance with applicable legal and regulatory obligations

·      process financial transactions

·      prevent and detect crime, fraud or corruption

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

The staff and partners in kiln will have access to some or all of the information we collect from you

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers for the purposes of providing products and services to you on our behalf, for example to process credit card transactions, to host our website or to provide a delivery service.  However, when we use third party service providers, we ensure that their own privacy statement and services are compliant with the GDPR (General Data Protection Regulations). 

Please be assured that we will not release your information to third parties unless we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption, or we are legally bound to disclose data to H M Revenue & Customs.

How you can access and update your information

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information that Kiln holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Once we receive your information, we seek to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Your data will usually be processed in our premises in the UK.  However, to allow us to operate efficient digital processes, we sometimes need to store and process information in servers located outside the UK.  Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or where there are mechanisms in place to protect your personal data. 

Your choices

With your consent, we may occasionally contact you by post, email or telephone to take and progress orders or deliveries.  If you do not wish to receive such contact from us, please let us know by contacting us as indicated under ‘Contact information’ below.  

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.  

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

·      the personal data is no longer necessary for the purpose for which you originally provided it

·      we are relying on your consent as our lawful bass for holding the data, and you withdraw your consent

·      where we are processing your data for direct marketing purposes and you object to that processing

·      where we have processed your data unlawfully

However, there are instances where we are unable to delete your information for a legitimate business or legal purpose.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where there is no longer a basis for using your personal information, but you do not want us to delete the data.  Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Transfer of data: you have the right to obtain and reuse your personal data for your own purposes.  We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Objecting to how we may use your information: Where we use your personal information to perform tasks related to your purchase of our products then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.  

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.  

Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on www.kilnstudio.com  Paper copies of the privacy notice may also be obtained from our shop at the address shown in ‘Contact information’ below.

This privacy notice was last updated 7th June 2018.

Contact information

Kiln.

3 Middle Street

Port Isaac

Cornwall

United Kingdom

Telephone: +44 (0)1208 880578

contact us

Complaints

We seek to resolve directly any complaints about how we handle your personal information, but you also have the right to lodge a complaint with the Information Commissioner’s Office at 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website: https://ico.org.uk/concerns

Terms and Conditions

Thank you for visiting our website. By browsing and ordering through this website, you are agreeing to comply with and be bound by the following terms and conditions of use. Thank you for understanding.

All images, text, design and graphics on this website remain the property of Kiln. We welcome all enquiries, but no information, images, copy and graphics can be reproduced, used, copied, re- transmitted or modified without prior written consent from us. We like to share, but please be reasonable.

We reserve the right to update these Terms and Conditions at any time.

Ordering

All orders are thoroughly checked before processing and will not be dispatched with any defects. We make every effort to ensure that stock levels are correct, but please bear in mind that some products are hand made in short runs. This could potentially effect our stock levels from time to time.

Please note that pictures may not be to scale, so please always check dimensions. Colours are reproduced as accurately as possible but there may be some slight variation from computer screen to computer screen. If you have any queries, do get in touch for more information.

Please note that the mediums, materials and sizes may vary from item to item. Please do check the details of each listing carefully before purchasing. 

Credit Card orders are processed securely by Stripe. Kiln does not handle any credit card data for orders placed online. 

If you change your mind and want to cancel your order please let us know as soon as possible by emailing us. If you notify us and request a cancellation before your order is shipped we will gladly process a full refund. 

Delivery

We aim to process orders within 48 hrs. Orders received on Saturdays, Sundays will be processed the following Monday. We use a variety of couriers primarily Myhermes, Parcel2go, Parcel Force and Royal Mail. 

If you require any special service (Birthday's etc) do get in contact and we will endeavour to assist you.

Please double check the address to which you wish your order to be delivered as Kiln can not accept responsibility for being supplied with an incorrect posting address. Redelivery will be at the cost of the customer.

Delivery charges are for a fixed postal cost depending on the weight of the package. Rates will vary according to the size, weight and quantity of the item(s) ordered. The basic rate starts at £2 and increases depending on the weight of the package and the required speed of delivery. 

If a return is required then the item must be sent back safely within all the original packaging. 

At Kiln we aim to use recycled packaging wherever possible.

Kiln can not be held responsible for any damages incurred in transit. 

International Orders

We welcome international orders. International shipping is calculated by the size and the weight of the package. 

Kiln is not responsible for any customs, duties or other fees that may be incurred importing goods into your country of residence.